Follow Us On Facebook
We want you to be satisfied with this natural fiber product. If you are not absolutely satisfied with your purchase, you can return unopened items for a full exchange or refund within 15 days of receipt.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to customerservice@greenlivingeveryday.com. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer.If the damage / defect cannot be verified over the phone or via email contact, the item may be required to be returned to the original manufacturer for inspection before a determination can be made as to the state of the product.
Please note that we define manufacture defect as items sewn incorrectly, holes or any visible defects, and color inconsistency (prior to washing). Items that have been worn/used/washed are not consider manufacture defect.
The manufacturer will email a prepaid return label ONLY when the item arrived in damaged condition and is confirmed by a manufacturer's representative to be defective. The customer is required to inspect all shipments and report damage and defective items within 7 business days from receiving shipment.For all other cases, return shipping costs are the responsibility of the customer.Under no circumstance does the original manufacturer (or provide credit) for return shipping costs incurred by the customer.
